About Us
Chappell Consulting is a boutique Western Australian consultancy providing independent workplace investigations, grievance resolution and related organisational integrity services.
Founded by licensed investigator and accredited mediator Louise Chappell, we help organisations navigate complex workplace matters with independence, procedural fairness and practical insight.
At Chappell Consulting, we believe that every engagement should leave the organisation stronger than when we arrived.
Our Approach
Our role is not to make decisions for our clients, but to provide the insight and clarity that give them the confidence to make good ones.
We approach every matter with independence, objectivity and respect for all participants. We combine careful analysis with genuine curiosity to understand context, evaluate evidence systematically, and communicate findings clearly.
Every engagement is managed personally by Louise from initial consultation through to final report, providing continuity, discretion and a deep understanding of your matter.
Our Services
Organisations rarely seek independent advice because circumstances are straightforward. They do so when issues are complex, relationships are fractured, or decisions carry serious organisational, legal or reputational risk.
Chappell Consulting provides clear, impartial and procedurally sound guidance to help clients navigate challenging moments with confidence.
Independent Investigations
We provide full factual investigations into allegations of:
fraud, corruption and other serious misconduct
breach of confidentiality
bullying, harassment and discrimination
undeclared conflicts of interest, gifts and hospitality
unauthorised access of confidential information
misuse of business resources
research misconduct; and
other breaches of policy, codes or standards.
Investigation Capability Building
We offer one-to-one support and guidance to your team to manage live matters, providing an opportunity to build confidence and capability in:
allegation drafting
investigation planning
interviewing
evidence analysis; and
report preparation.
This cost-effective approach allows for a robust investigation while strengthening internal capability for the future.
Grievance Resolution
Chappell Consulting offers independent support to resolve workplace grievances including:
workplace assessments
facilitated discussions
mediation; and
conciliation.
All services are provided in accordance with Australian Mediation and Dispute Resolution Accreditation Standards (AMDRAS) requirements.
Organisational Integrity Services
We offer independent reviews of:
governance frameworks
workplace processes; and
integrity systems.
We then provide practical recommendations to strengthen compliance, accountability and organisational capability, and enhance integrity assurance.
Meet our team
Have a question or seeking a quote? Please contact Louise for assistance.
Theo will be less helpful!
Email your query or request to louise@chappellconsulting.com.au or call 0486 297 222. Alternatively, send your query using the form below.
Louise Chappell
Workplace Investigator (IN IA no. 86919) AMDRAS-accredited Mediator
Theo Chappell
Chief Wellness Officer & Head of Security
Testimonials
Frequently Asked Questions
Louise has extensive experience investigating allegations of fraud, corruption, theft, sexual harassment, bullying, undeclared conflicts of interest, breaches of confidentiality, unlawful access and disclosure of confidential information, and discrimination.
With a background in psychology, Louise has a particular interest in workplace bullying and harassment and has investigated several vexatious complaints.
Most commonly, Louise provides facilitative mediation which is best used where there is interpersonal friction, team communication breakdowns, or peer-to-peer conflict. Facilitative mediation is strictly neutral, and no advice or suggestions can be given to the parties to the mediation.
Louise can also provide workplace conciliation which is suitable for grievances where active evaluation is required such as clarifying statutory rights, contractual payouts, or exit negotiations. There are strict compliance requirements under the Australian Mediation and Dispute Resolution Accreditation Standards (AMDRAS) for offering workplace conciliation, and it is commonly offered together with facilitative mediations as a blended approach.
Where there is deep-rooted team conflict and management are unsure whether to investigate, mediate, or restructure, Louise can conduct a workplace assessment. This approach is a fact-finding process to map out the workplace culture and recommend an intervention strategy.